ITSM Systems Engineer TEIS

• Provide system engineering and analysis support the BMC Remedy ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, and Remedy RKM for the Army enterprise including installation, integration, maintenance, and Tier 3 support.

• Evaluate the Remedy ITSM architecture and provide recommended changes in processes, configuration, software, and hardware, as needed.

• Provide engineering, test and evaluation, and operational, post deployment and life-cycle support of the Army Enterprise ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, Remedy RKM, BMC ProactiveNet Performance Management (BPPM) Suite and BMC Remedy Analytics and Dashboards as deployed in all theaters.

• Provide technical support, to include: performing on-site visits to develop requirements for Government review; on-site installation, engineering validation, and test support, and engineering analysis technical reviews.

• Support the implementation and maintenance of the ESMS standard design and configuration at the Data Centers and Data Center Continuity of Operations Plan (COOP) site, Regional Cyber Center (RCC), and installation Network Enterprise Centers (NEC) for integration of an Enterprise-wide standard, ITIL-based, ESMS.

• Provide design and implementation support for migration to the Enterprise system by the TNOSC and NEC sites identified by NETCOM.

• Support the system design and implementation of NetOps tools that interface with the ESMS core modules as well as Remedy SLM, Remedy SRM, Remedy Analytics, Remedy RKM NetOps and BMC ProactiveNet Performance Management (BPPM) Suite and BMC Remedy Analytics and Dashboards capabilities.

• Interface with IT management, specialists, and engineers throughout all echelons of the LandWarNet and the Joint NetOps community.

• Active Secret Security Clearance.

• Bachelor's Degree with 10+ years of experience OR 6 years of practical experience in lieu of degree requirement.

• ITIL 2011 Foundations Certification.

• At least four years, hands-on use of the ESMS applications; ability to train in all ITSM applications and ability to understand, gather, and/or configure data for all sub elements of the application.

• Proficient in the use and knowledge of the Remedy ITSM application suite of products used in the Army ESMS system.

• Formal training and expertise in Remedy ITSM/CMDB product installation and integration with other enterprise management tools, such as SMS, Tivoli, Spectrum, and Java programming.

• Proficient in Oracle database administration; proficiency in VMware technology; proficiency and expertise in Solaris operating system; MS Windows server 2008 and MS SQL Server 2012 certifications.

• Current Remedy Skilled Professional (RSP), a Remedy Approved Consultant (RAC), or a Remedy Developer Certification from the BMC Corporation and specific development experience in Remedy Action Request System for Remedy/ITSM 7.6.04 and 8.x versions or an engineering degree.