ITSS Service Engineer
RESPONSIBILITIES
End-User Support
provide daily IT support to end-users, including helpdesk and 1st/2nd level technical support for two sites (Jurong East and Pioneer)
Assist users with hardware, software, and basic network issues, provide technical guidance
System Administration & Infrastructure Support
Perform basic system and network administration at site level (user accounts, printers, security controls, WiFi, AP, switches, VPN)
Support and maintain business applications and phone systems (analog/digital)
Manage user data backup and recovery
Asset Management & Procurement
Handle IT equipment & software procurement
Maintain IT asset inventory
Documentation, Compliance & Audit
Prepare and update user guides, IT documentation, policies & procedures
Participate in ISO, customer & cybersecurity audits
Training & Administrative
Conduct IT orientation for new employees
Provide regular cybersecurity awareness training for users
Manage and support any other tasks or projects assigned by site management
REQUIREMENTS
Technical Skills
Knowledge of Windows 10/11, WinServer 2016/2019/2022
Basic experience in network maintenance, system administration, and network security
Qualifications
Diploma or Degree in Computer Science, Computer Engineering or related field
MCP or MCSE certification preferred
Soft Skills
Good work planning and prioritization skills
Strong communication skills
Proficient in SOP documentation
Service-oriented attitude