IVR Application Developer – Cisco CVP/ Amazon Connect
Summary
Builds and maintains DTMF IVR contact-center applications on Cisco CVP using Call Studio, VXML Server and Java custom elements on Apache Tomcat, integrating with UCCE/ICM routing, agent desktop (Finesse/CTI) and backend REST/XML services and MS SQL Server; Amazon Connect/AWS knowledge is a plus. Hybrid role (4 days in office) in Toronto.
IVR Application Developer – Cisco CVP/ Amazon Connect
Location: Toronto, ON
Work Mode: 4 days hybrid
Skill Required:
• 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
• Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
• Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
• Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
• Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
• Strong knowledge of AWS Amazon Connect is a plus.