IVR Application support (Avaya & Linux

Job Title: IVR Application support (Avaya & Linux)

Location: Cleveland, OH

Duration: Full Time

Job Description:

Roles and Responsibilities:

• 6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems

• Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.

• Demonstrated abilities in Integration of IVR application with database and Web Services

• Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction

• Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations

• Experience in Configurations and Support for Call Center Technologies like Nice, Verint System

• Maintenance and trouble shooting the Avaya and Genesys Call Routing system

• Experience understanding of Call Vectors and deployment of Call Flows

• Experience Scheduling Backups and performance tuning.

• Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).

Must have skills:

• Linux, Unix

• Development and Support Mix and Experience in Installation and configurations

• Avaya Voice Portal 5.2 / Experience Portal 6-7,

• Genesys CTI, Oracle DB,

• Strong technical, logical, and analytical skills.

• Strong team player and cooperative skills. H3

Nice to have skills:

• Advanced analytical, conceptual, and problem-solving abilities

• Strong written and oral communication skills

• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly

• Ability to work in a team-oriented, collaborative environment.

• Ability to translate an idea or need into a completed solution or work product.

All your information will be kept confidential according to EEO guidelines.