IVR Automation Tester

Job Title: IVR Automation Tester with Cyara NYC NY (Hybrid) Long Term Overview: We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions. Key Responsibilities: 1. Test Automation & Execution Design and maintain automated test scripts for Amazon Connect call flows. Use Cyara to simulate real-world voic…