IVR Business Systems Analyst *Hiring ASAP*
Summary
Analyzes and implements IVR and chatbot systems for contact centers, focusing on AI-driven customer service improvements in financial services.
Description Job Description: We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective contact center/IVR solutions. The ideal candidate will have a proven track record in supporting AI-driven transformations in the IVR and chatbot space. This role requires a deep understanding of customer service operations, actionable business intelligence, data modeling, and governance, especially within the financial services industry. Key Responsibilities:…