IVR Developer (Toronto, Canada)

Key Responsibilities Act as the Subject Matter Expert (SME) for IVR and Contact Center solutions, with strong Java Gather and analyze business requirements and translate them into IVR and routing solutions. Design, document, and optimize call flows, customer journeys, routing strategies, and self-service capabilities. Collaborate with business and technology teams to enhance customer experience across voice and digital channels. Support implementation and migration initiatives related to Contac…