IVR/IVA Platform & Migration Specialist

Job Overview: Pay Range: $44.44hr - $48.17hr Requirement/Must Have: 3-5 years of hands-on experience with enterprise IVR, IVA, voice self-service, contact-center, or related platforms. Experience migrating deterministic IVR journeys to NLU, generative-AI, or agentic IVA platforms. Experience with the IVR, IVA, telephony, or contact-center platforms used by the organization. Demonstrated experience analyzing or configuring complex IVR call flows. Strong understanding of telephony, routing, queue…