IVR Tech Lead (W2 Only)

Title: IVR Tech Lead Location: Cleveland, OH or REMOTE (Must work EST time zone) Top 3 Skills for this role: 1. Prompt Engineering 2. IVR 3. Node Js Job Description: We are seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development. The Technical Lead partners closely with pro…