(J_SYNC_TEST)General Manager

Nov 18, 2021 Sep 8, 2026

Pilot Flying J (J_SYNC_TEST)General Manager

The purpose of this job is to take responsibility for the successful operation and management of a Pilot Corporation Convenience Store (C-Store).

Oversee, lead, and set priorities for the C-Store team
Select, coach, train, and develop direct reports, to include appraising job performance and conducting performance reviews
Ensure store conditions meet company standards of safety, cleanliness and in-stock conditionsOrder and stock all products for sale; follow the company’s merchandising plans and procedures
Review and analyze key reports in efforts to increase profit and sales, identify opportunities, and meet company standards within determined operating budget
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Perform team members’ roles as needed (e.g., process transactions, maintain deli, maintain clean work area, perform fuel desk functions, and other guest service functions)
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Supervise the Restaurant General Manager to ensure restaurant operations follow company standards and meet the Franchisor’s guidelines (where applicable)

High school diploma or equivalent certificate required; some college preferred
Minimum three years’ supervisory experience in a similar position preferred; bachelor’s degree can be substituted for previous supervisory experience
Experience with high-volume retail, supervision, and sales with expense control
ServSafe certification preferred

Competencies:

Excellent communication skills and ability to interact positively with team members, customers, vendors, and corporate representatives
Strong retail acumen focusing on sales and profit
Ability to balance multiple priorities and manage while also performing tasks
Ability to organize and prioritize to meet goals and initiatives
Ability to complete basic business math computations and calculations
Possesses conflict resolution and problem solving skills
Strong situational flexibility and adaptation skills to accommodate various job conditions, expectations, and personalities

Physical Requirements & Working Conditions:

See also