Janitorial Manager - FL

Job Summary

We are seeking an experienced, motivated, and highly organized Janitorial Manager to oversee all janitorial and custodial operations at Pier Park, a large outdoor premium outlet mall in Panama City Beach, FL.

The Janitorial Manager will be responsible for leading and managing the daily cleaning operations, supervising janitorial personnel, maintaining exceptional cleanliness standards, and ensuring that all common areas, walkways, restrooms, parking areas, and other public spaces are consistently maintained to the highest standards.

The ideal candidate will demonstrate strong leadership, operational management, and communication skills, with the ability to develop an efficient and accountable team. This individual will play an important role in maintaining an exceptional shopping environment for tenants, employees, visitors, and guests.

Key Responsibilities

• Operations Management: Oversee and manage all daily janitorial operations throughout the property, ensuring all assigned areas are properly cleaned, maintained, and staffed.
• Staff Leadership: Recruit, supervise, train, schedule, and manage janitorial supervisors and frontline cleaning personnel as applicable.
• Quality Control: Conduct routine property inspections and ensure all cleaning standards, procedures, and performance expectations are consistently met.
• Staff Accountability: Establish clear expectations, monitor employee performance, address attendance and performance issues, and promote a professional and productive work environment.
• Scheduling and Staffing: Develop and manage staffing schedules to ensure adequate coverage during operating hours, weekends, holidays, and special events.
• Cleaning Programs: Establish and maintain comprehensive cleaning schedules, daily task assignments, checklists, and standard operating procedures.
• Inventory and Supplies: Manage cleaning supplies, equipment, and inventory levels. Monitor usage, control costs, and coordinate purchasing and replenishment as needed.
• Safety and Compliance: Ensure all employees follow proper safety procedures, chemical handling guidelines, equipment operating instructions, and applicable OSHA and workplace safety requirements.
• Customer Service: Respond professionally and promptly to tenant, management, and guest concerns related to cleanliness and janitorial services.
• Property Appearance: Ensure walkways, sidewalks, common areas, restrooms, entrances, outdoor seating areas, and other high-traffic spaces maintain a clean, safe, and welcoming appearance.
• Maintenance Coordination: Identify and report maintenance, repair, and facility-related concerns to the appropriate property management personnel.
• Reporting: Maintain accurate records of staffing, inspections, supply inventory, employee training, and operational issues. Provide regular updates to property management.
• Special Events: Coordinate additional cleaning coverage and staffing for holidays, promotional events, high-traffic periods, and special property activities.
• Continuous Improvement: Identify opportunities to improve cleaning efficiency, employee productivity, service quality, and overall property appearance.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of janitorial, custodial, or commercial cleaning experience.
• At least 2 years of management or supervisory experience, preferably overseeing a large team or multiple cleaning operations.
• Experience managing janitorial operations in a shopping mall, retail center, hospitality property, commercial facility, or similar high-traffic environment preferred.
• Strong leadership, organizational, communication, and problem-solving skills.
• Demonstrated ability to manage, motivate, and hold employees accountable.
• Knowledge of commercial cleaning procedures, chemicals, supplies, and equipment.
• Ability to develop staffing schedules, manage inventory, and oversee daily operational activities.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Ability to work independently, prioritize responsibilities, and manage multiple tasks effectively.
• Ability to lift up to 50 lbs. and perform physical tasks when necessary.
• Flexibility to work evenings, weekends, holidays, and special events as operational needs require.

Preferred Qualifications

• Bilingual in English and Spanish is a plus.
• OSHA certification or other relevant workplace safety training.
• Experience managing large outdoor retail centers, shopping malls, or premium outlet properties.
• Experience with employee scheduling, inventory control, operational reporting, and quality assurance inspections.

Leadership Expectations

The Janitorial Manager is expected to lead by example, maintain a visible presence throughout the property, and establish a culture of professionalism, accountability, teamwork, and pride in the workplace.

Success in this position will be measured by the overall cleanliness and appearance of the property, employee performance and retention, operational efficiency, responsiveness to management and tenant requests, and the ability to consistently deliver exceptional janitorial services.