Janitorial Quality Assurance Manager (57723)

Job Summary

We are seeking a detail-oriented and proactive Quality Control Manager to oversee, audit, and elevate the cleaning standards across our client portfolio. In this role, you will be responsible for ensuring that our field custodial teams consistently deliver flawless janitorial services that align with company guidelines, client expectations, and health and safety regulations. You will transition between conducting on-site walkthroughs, analyzing service data, and retraining staff to ensure a premium level of cleanliness and brand representation.

Core Responsibilities

• Site Inspections & Audits: Perform regular, unannounced, and scheduled walkthrough inspections of commercial facilities to evaluate cleanliness against company benchmarks and client statements of work.
• Quality System Management: Develop, update, and maintain digitized inspection checklists, quality assurance forms, and key performance indicators (KPIs) for cleaning crews.
• Staff Training & Coaching: Partner with site supervisors to address performance gaps. Provide hands-on training for custodial staff regarding advanced cleaning techniques, specialized floor care machinery, and proper chemical dilution.
• Safety & Regulatory Compliance: Enforce total compliance with OSHA standards, hazard communication policies, and the safe usage of Personal Protective Equipment (PPE).
• Client Relations & Resolution: Serve as the point of escalation for client complaints regarding cleanliness standards. Investigate root causes, execute corrective actions, and follow up to guarantee complete customer satisfaction.
• Data Reporting: Track inspection metrics using facility management software. Generate weekly and monthly quality compliance reports for senior management and clients.
• Supply Inventory Oversight: Periodically review inventory at client locations to ensure proper supplies are stocked and stored safely.