Japan Custody Client Facing Operations Manager - Vice President

Are you looking for an exciting opportunity to engage with clients and grow your career with one of the world’s largest financial institutions? This is a unique opportunity for you to join our Securities Services Operations team where we are in charge of delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.

As a Custody Client Facing Operations Manager in Japan, you will lead a team to oversee Custody operations and collaborate with stakeholders across Asia Pacific, driving excellence and innovation in client services.

Job Responsibilities

• Lead and manage the Custody Client Facing Team in Tokyo, Japan
• Establish strong connections with Manila Corporate Center teams supporting Asia Pacific processing
• Oversee the Custody operations including; client facing operational interaction, custody trade & FX processing, asset servicing, cash processing, custody settlements and transition management
• Partner with key stakeholders across Product, Technology, and Business Control and collaborate with Operational Risk, Compliance, and Audit teams
• Engage with global and regional Securities Services operational teams

Required qualifications, capabilities, and skills

• Minimum of 10 years of experience in an Operations function within a Corporate and Investment Banking business
• Proven experience in leading large teams, complex processes and full end-to-end knowledge of all Custody services (Trade, FX & Cash processing, Asset Servicing, Settlements, Tax, Client Service)
• Build strong relationships with internal stakeholders and clients to understand client behavior and requirements as well as successful leadership and staff development including attracting and developing top talent
• Experience in dealing a difficult conversation with external clients and counterparties
• A track record of working in a dynamic changing environment with the experience of learning, documenting and implementing new processes efficiently
• Capacity to multi-task, manage time effectively and work under pressure and to fixed deadlines with attention to detail in a fast paced environment
• Able to articulate and clearly document business goals, strategies, operating models, functions and activities along with excellent oral and written communication skills to management, clients and colleagues
• Fluent in Japanese verbally and in writing

• Bachelor’s degree