Japanese-speaking Customer Service Representative - 日本語 Nihongo
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JOB DESCRIPTION:
- Attend to Japanese-speaking customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
- Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
- Manage calls professionally, efficiently and with good Japanese and English communication skills.
- Research answers to questions using a variety of manuals and resources
TO QUALIFY:
- Bachelor's Degree Graduate
- Japanese Proficiency Level - N3 or higher
- Kanji and Keigo skills is a plus
- Work experience in Japan in a Business setting is an advantage
- Must have basic web navigation skills
- Must be willing to start immediately
- Can converse using the English language
- Should be flexible