Japanese Speaking IT Support Officer

Salary: £30,000 - 32,500 per year

Requirements:

• Professional working proficiency in both Japanese and English
• A relevant degree in IT, Computer Science, Cybersecurity, or another technology-related subject
• Practical IT experience gained through employment, an internship, a placement, or hands-on training
• A good foundation in Windows, Microsoft 365, hardware, and networking
• An understanding of cloud technologies such as Microsoft Intune, Entra ID, or Azure
• Strong troubleshooting and problem-solving skills
• An approachable and professional communication style
• Good organisation and attention to detail
• Microsoft or networking certifications are beneficial but not essential
• Exposure to PowerShell, Power BI, cybersecurity, or IT service-management processes is useful

Responsibilities:

• Provide first-line technical support remotely and in person
• Support colleagues in Japanese and English
• Communicate with Japanese-speaking stakeholders to understand technical problems and explain solutions
• Set up, configure, and maintain laptops, desktops, mobile devices, and other equipment
• Support Windows and Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
• Assist with user onboarding and offboarding, including account creation and equipment preparation
• Support device and account administration through Microsoft Intune and Entra ID
• Troubleshoot hardware, software, connectivity, and peripheral issues
• Maintain accurate IT asset, hardware, and software records
• Carry out routine maintenance, system checks, and updates
• Assist with technology projects, deployments, and upgrades
• Produce and maintain IT documentation, procedures, and user guides
• Liaise with external technology providers and vendors
• Escalate complex technical issues to senior colleagues or external support partners
• Help maintain good cybersecurity practices across the organisation
• Provide occasional support outside normal office hours when required

Technologies:

• Azure
• Cloud
• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• Power BI
• PowerShell
• SharePoint
• Windows
• Office 365
• Security

More:

We are an established international organisation offering an early-career opportunity within a small, supportive IT environment. Based in Central London, this office-based role during initial training offers hybrid working once established. The salary is £32,000–£35,000, and the position is a 12-month fixed-term contract with genuine potential to become permanent. We provide broad exposure to user support, Microsoft cloud technology, infrastructure, cybersecurity, and technology projects. You will work alongside experienced technology professionals and external partners, developing valuable technical and business skills and the opportunity to take on greater responsibility as your experience grows.

last updated 41 week of 2026