Japanese Speaking Operations Specialist
Posted Updated
Are you someone who enjoys working with data, solving problems, and ensuring every detail is accurate? Do you thrive in a fast-paced environment where your work directly supports business operations and delivers exceptional service?
We're looking for a Japanese Speaker to join our Operations team. In this role, you'll support a variety of operational and administrative processes, helping ensure day-to-day business activities, documentation, records, and coordination are handled accurately, efficiently, and on time. Professional Japanese speaking ability is also required for this role, so if you’re confident communicating in Japanese, detail-oriented, and ready to take on a dynamic opportunity, we’d love to hear from you!
Key Responsibilities
- Verify, process, and record business transactions and operational requests accurately and within agreed service levels.
- Maintain accurate records, reports, and supporting documentation while ensuring data accuracy and integrity.
- Investigate discrepancies, resolve exceptions, and follow up on outstanding items with relevant stakeholders.
- Respond to internal and external enquiries professionally and within established turnaround times.
- Collaborate with cross-functional teams to support daily business and operational activities.
- Perform data validation, record checking, and administrative tasks to ensure operational accuracy and compliance.
- Support ad hoc back-office activities and contribute to continuous process improvement initiatives.
- Contribute to achieving team productivity, quality, and service performance targets.
Is this you?
- Have completed Bachelor degree in any major.
- Professional Japanese proficiency (JLPT N1–N4) is required.
- English proficiency of CEFR B2 or above
- Willing to work on a rotating roster, including overnight shifts, weekends, and public holidays
- Willing to be based in BSD and/or Jakarta
- Strong attention to detail with the ability to manage high volumes of work accurately
- Good analytical and problem-solving skills
- Strong organizational and time management skills
- Excellent communication skills and the ability to collaborate with multiple stakeholders
- Familiarity with ERP systems is a plus.
- Experience working in a BPO, shared services, or multinational environment
At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.
Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.
Join us and help shape the future of travel and hospitality!
Skills
As published by lever · 18 questions · 3 written answers
Basics
Which location are you applying for?, Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, What is your age range?, What gender do you identify as?, Do you identify as a person with a disability?, How do you identify your religion or belief?, Highest Level of Education
Pick from a list (15)
- Which institution did you graduate from? optional
- How would you rate your English proficiency? optional
- Do you have experience working in customer support function?
- Are you experienced with any Global Distribution Systems (GDS)?
- If yes, which GDS platforms have you used? optional
- Do you have experience working in finance-related roles?
- Most roles at ATI require flexibility in working hours as they follow a 24/7 shifting schedule. Are you open to working in a rotating shift arrangement, including nights, weekends, and holidays?
- ATI has seven office locations—five in Harmoni and two in BSD. Are you willing to relocate to any of these locations if required?
- Are you currently an Indonesian citizen (WNI)?
- Do you have a religious affiliation you’d like to share?
- How do you identify your gender?
- If selected, how soon can you join? optional
- Where did you first hear about this job opportunity? optional
- Please indicate if you are currently having from any of the following conditions (tick your answer): optional
- By submitting this form, you acknowledge and agree that ATI Business Group may collect, use, process, store, and retain your personal data for recruitment and hiring purposes, including background verification where necessary. Your data will be handled confidentially and will not be shared with third parties without your consent, except as required by law. Do you consent to the collection and processing of your personal data for recruitment purposes?
Written answers (3)
- If you choose others, please specify optional
- What is your current Gross salary (in IDR)?
- What is your expected Gross salary (in IDR)?