Japanese Technical Support (Hybrid | Php 110,000)
Salary: ₱80,000 – ₱110,000 per month
🚀 Japanese Technical Support (Hybrid | Php 110,000)
Salary: Php 80,000 – Php 110,000 per month (Negotiable based on experience)
Location: Quezon City
Shift: Shifting Schedule
Industry: Global IT / BPO Solutions
Work Set-up: Hybrid: (3 Days Onsite / 2 Days WFH)
Why Join Us?
Partner with a world-renowned global IT/BPO powerhouse driving digital transformation for over 100,000+ organizations worldwide. Elevate your technical and bilingual career in a company recognized for innovative service models, employee growth, and sustainability!
Key Responsibilities:
Deliver bilingual technical support (English & Japanese) via inbound calls, live chats, and web tickets.
Troubleshoot IT issues reported by end-users and resolve support tickets effectively.
Log, prioritize, assign, and track technical issues through the ITSM platform.
Escalate unresolved tickets to higher-tier technical support teams with full diagnostic details.
Support essential enterprise tools including ServiceNow, Outlook, Zoom, MS Teams, and cloud desktops.
Qualifications:
Open to JLPT N1 / N2 Passers or Non-Passers.
At least 1–2 years of experience as a Technical Support or IT Service Desk Specialist.
Open to High School Graduates or College Undergraduates with relevant experience.
Familiarity with IT troubleshooting and ticketing systems (prior experience with ServiceNow is a plus).
Willing to work in Quezon City and can start as soon as possible.
Online Recruitment Process:
Resume Screening
Initial HR Interview
Operations Panel Interview
Client Assessment
Job Offer
Ready to elevate your career in IT ? Apply now!
📞 Look for: Ms. Chiya
Facebook: Riah Cuenza (j-k)