Java Application Support Engineer (L2/L3)

Java Application Support Engineer (L2/L3) – Insurance Domain

Experience: 2–4 Years

Location: Jaipur (Onsite)

Employment Type: Full-time

Notice Period: ≤ 30 Days

We are seeking a Java Application Support Engineer (L2/L3) who will support and enhance a business-critical application for a client in the Insurance domain.

This role requires a strong backend Java developer mindset combined with hands-on experience in production support, incident management, bug fixing, and minor feature enhancements. You will work closely with business users, QA, and senior engineers to ensure system stability and continuous improvement.

Key Responsibilities

• Provide L2/L3 application support for Java-based enterprise applications

• Investigate, debug, and resolve production incidents, defects, and performance issues

• Perform root cause analysis (RCA) and implement permanent fixes

• Handle incident tickets, change requests, and service requests within defined SLAs

• Implement bug fixes and small-to-medium feature enhancements

• Support business users and client stakeholders with technical clarifications

• Work on REST APIs, backend logic, and database-level issues

• Assist in deployments, patch releases, and hotfix roll outs

• Maintain technical documentation and support run books

• Take ownership of assigned modules and ensure production stability

Requirements

Required Technical Skills

• Strong experience in Java (Core Java, OOP)

• Hands-on experience with:

• Spring Framework / Spring Boot

• RESTful Web Services

• Hibernate / JPA

• Experience supporting JSP-based applications and Spring Web Flow

• Strong working knowledge of RDBMS:

• MSSQL (preferred)

• MySQL

• PostgreSQL

• Ability to analyse logs, stack traces, and database issues

• Basic understanding of HTML, CSS, JavaScript (for UI-level issue analysis)

Cloud & DevOps (Good to Have)

• Exposure to AWS services:

• S3, SQS

• CodePipeline, CodeCommit, CodeBuild

• Familiarity with CI/CD and deployment pipelines

• Experience working in production environments

Domain Knowledge (Good to Have – Strong Advantage)

• Prior experience in the Insurance domain

• Understanding of concepts such as:

• Policies, Coverages, Premiums

• Underwriting, Claims, Endorsements

• Policy lifecycle and renewals

(Candidates with insurance domain exposure will be given preference.)

Soft Skills & Expectations

• Strong problem-solving and analytical skills

• Clear and confident communication with business users and clients

• High sense of ownership, accountability, and responsibility

• Ability to work under pressure in production support scenarios

Benefits

Why Join CipherCru Innovation

• Exposure to enterprise insurance systems

• Hands-on ownership of real production applications

• Balance of support + development, not just ticket handling

• Opportunity to grow into senior support or backend engineering roles