Java Backend Developer

Key Responsibilities

• Application & Incident Support: Lead L2/L3 support for Java/Spring Boot microservices in a cloud-native environment (EKS/Kubernetes). Manage incident triage, root cause analysis (RCA), and timely resolution across distributed systems.

• Monitoring & Alerting: Oversee monitoring and logging tools (AppDynamics, Grafana, ELK, CloudWatch, Splunk) to ensure proactive detection and response.

• Automation & Scripting: Develop scripts (Python/Bash) to automate support workflows, streamline incident handling, and improve operational efficiency.

• DevOps Collaboration: Partner with DevOps teams to enhance CI/CD pipelines, release readiness, and deployment stability.

• Governance & ITIL: Enforce ITIL-based processes (incident, problem, and change management) ensuring compliance and operational best practices.

• Documentation & Knowledge Management: Maintain detailed support documentation, runbooks, and ensure knowledge sharing within the team.

• On-Call & Crisis Management: Participate in on-call rotations, lead critical incident responses with composure, and provide clear stakeholder updates.

• Team Leadership: Mentor and guide L2/L3 support engineers, manage shifts, rotations, and workload distribution for 24x7 coverage.

• Continuous Improvement: Drive improvements in automation, tooling, and process efficiency while tracking KPIs (MTTR, SLA adherence, incident volume).

• Risk & Impact Management: Assess risks of deployments and changes, ensuring mitigation strategies for production stability.

Required Skills & Experience

• Strong hands-on expertise in Java and Spring Boot backend development.

• Proven experience supporting cloud-native microservices in Amazon EKS / Kubernetes.

• Experience with monitoring, logging, and alerting tools: AppDynamics, Grafana, CloudWatch, ELK, Splunk.

• Knowledge of CI/CD pipelines and DevOps practices.

• Scripting proficiency in Python or Bash.

• Strong troubleshooting, analytical, and problem-solving skills in distributed systems.

• Solid understanding of ITIL processes (incident, problem, and change management).

• Excellent communication and stakeholder management skills.

• Experience mentoring and leading support engineers.