Java Developer (Support and OPs)
We are looking for an Application Operations Tech Lead to manage the end-to-end stability and performance of multiple enterprise applications. This role combines hands-on technical support, operational leadership, and continuous improvement through automation and intelligent operations. You will partner with cross-functional teams to ensure high service quality, drive innovation, and enhance user experience.
Key responsibilities
Own daily operation & maintenance of multiple business applications, ensuring incident resolution and request fulfillment within defined SLAs
Act as the technical lead for supported applications, with deep understanding of business processes and system architecture
Troubleshoot complex issues across systems and integrations, and provide sustainable solutions
Collaborate with upstream and downstream IT teams to resolve cross-functional issues and optimize data flows between systems
Analyze operational data (tickets, incidents, trends) to drive continuous improvement and productivity enhancements
Lead initiatives on automation, intelligent operations, and AI-driven solutions (e.g., RPA, workflows, GPT-based capabilities)
Partner with L3 engineering teams for advanced issue resolution, enhancements, and system upgrades
Coach and guide junior team members to improve operational effectiveness and technical capability
About you
Bachelor's degree or above in Computer Science, Information Systems, or related field
4+ years of experience in IT application support or operations with SLA-driven delivery
Strong technical background in Java and databases (Oracle / SQL Server / MySQL)
Hands-on experience troubleshooting applications, analyzing logs, and reviewing code/configuration
Strong understanding of IT service management processes (incident, problem, change)
Excellent communication skills, with the ability to explain technical issues to non-technical users
Proven ability to work cross-functionally and align multiple stakeholders
Experience with intelligent operations, automation, or RPA tools
Exposure to AI-driven operations or GPT-based solutions
Experience in leading or mentoring team members
Consumer Electronics Manufacturing 1,001-5,000 employees
Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.
Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.
The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.
Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.
Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.
The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.