Java L3 Support
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Summary
L3 production support engineer at Coforge in Bengaluru: monitors, troubleshoots, and resolves incidents for Java-based enterprise applications within SLAs, performs root cause analysis, debugs Java code, writes SQL for data validation, and coordinates fixes, deployments, and post-release monitoring.
- Provide L3 production/application support for Java-based enterprise applications.
- Analyze, troubleshoot, and resolve application issues within defined SLAs.
- Perform root cause analysis (RCA) for incidents and recurring production problems.
- Monitor application health, logs, and system performance.
- Debug Java applications to identify code-level and configuration-related issues.
- Write and optimize SQL queries for data validation, troubleshooting, and issue resolution.
- Coordinate with L3/Development teams for code fixes and deployments.
- Participate in incident management, problem management, and change management activities.
- Support production releases, deployment validation, and post-release monitoring.
- Create and maintain support documentation, KB articles, and SOPs.