Jelani Residential House Manager

Position Overview

The House Manager for the Jelani Family Residential Program plays a crucial role in maintaining a safe, supportive, and well-organized environment for shelter residents. This position involves overseeing daily operations, ensuring adherence to shelter policies, and providing support to residents and staff.

Duties & Responsibilities

Daily Operations:

• Oversee the day-to-day operations of the shelter.
• Ensure cleanliness and maintenance of the facility.
• Monitor security systems and ensure the safety of residents and staff.
• Manage inventory and supplies, ensuring that essential items are always available.
• Overseeing & monitoring all floors for safety, order and in compliance with the program rules.
• Check the interior (client living quarters, bathrooms, and community rooms) and exterior. Inspecting the house to maintain security and program compliance.
• Practice cultural competency and de-escalation in a professional and safe manner.
• Assisting with fostering and encouraging a comfortable homelike environment.
• Ensure that the daily shifts have coverage.
• Maintain and oversee program documents, and supports the Program Director when necessary.
• Document all interactions with residents.

Resident Support:

• Assist residents with their needs, including intake and orientation for new arrivals.
• Provide crisis intervention and conflict resolution as needed.
• Coordinate with case managers and other staff to support residents' individualized plans.
• Facilitate access to community resources and services.

Staff Supervision:

• Supervise and support shelter staff and volunteers.
• Schedule staff shifts and ensure adequate coverage.
• Conduct regular staff meetings and training sessions.
• Provide performance feedback and support professional development.
• Facilitate civil relationships between residents.
• Intervene in crises.
• Implementing the training of residents on program policies, protocols and procedures.
• Policy and Procedure Compliance:
• Ensure adherence to shelter policies, procedures, and protocols.
• Maintain accurate records and documentation.
• Assist with the development and implementation of new policies and procedures.
• Ensure compliance with health, safety, and regulatory requirements.
• Follow ethics policy regarding “professional relationships with residents”.
• Notify the Director of rule violations and any other immediate concerns.
• Maintain the safety of the house by ensuring all security protocols are followed.

Administrative Duties:

• Handle administrative tasks such as report writing, budgeting, and correspondence.
• Maintain resident records and confidentiality.
• Collaborate with the Director on strategic planning and program development.
• Encouraging residents to engage in healthy lifestyle changes and maintain substance abstinence.
• Answer phones, take messages, attend to requests for information.
• Completing and submitting maintenance requests to the Director of the program.
• Responding to all residents’ requests and questions in a professional and courteous manner.
• Immediately report any problems to the Program Director in accordance with policies and procedures.
• Attend and participate in all staff meetings & training as required.
• Maintain shift reports in the google documents according to the procedure.
• Performing all duties within the parameters of the BVHF Policy and Procedure Manual as well as all Standards of Care policies.
• Helping orient all residents to program rules and responsibilities of each stage of the program.
• Maintain a clean and healthy environment for residents including the stripping of beds, clearing of the closet and sleeping areas upon discharge.
• Honoring and abiding by DPH & BVHPF rules of confidentiality.
• As needed, attend staff meetings or training even when outside of regular work hours.
• Performing all other duties as assigned and required.