技術部 | 業務支援工程師(Field Application Engineer)
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Description
Networking and Linux Capability: MUST
Camera / AI: Nice to have
English Communication: Nice to have, but big plus
1. Partner Onboarding
- Product Training
- Demo Environment Setup
- Knowledge Transfer
2. Pre-Sales Engagement
- Solution Architecture
- Site Survey
- Joint Customer Meetings
- POC Support
3. Deployment Support
- Site Survey Validation
- Remote Deployment Guideline
- System Fine-Tune
4. Post-Sales Support
- Tier 2 / Tier 3 Support
- Bug Reporting and Escalation
- SLA Tracking
5. Continuous Education & Product Updates
- Documentation: Quick Installation Guide (QIG), KB (Knowledge Base), User's Manual
- Technical Review