【集團】MIS 資訊工程師

一、關於這個職位
MIS 工程師是公司內部 IT 運作的重要支援角色，主要負責確保公司日常資訊環境穩定運行，並提供同仁即時且有效的技術支援。此職位將專注於「內部支援、系統維運與設備管理」，透過快速排除問題、優化使用體驗，讓同仁能順利使用各項系統與工具，進而提升整體營運效率。

二、為什麼設立這個職位
隨著公司規模持續擴展與內部系統日益增加，IT 支援需求也隨之提升。我們需要一位具備約 2-4 年經驗的 MIS 工程師，協助強化日常 IT 維運能力，確保系統與設備穩定運作，同時提升問題回應效率，降低對業務運作的影響。此角色將成為內部 IT 運作的重要橋樑，連結使用者需求與系統運行，讓組織能更穩健成長。

三、如何在這個角色中成功
-能快速回應並有效處理使用者問題，降低業務中斷風險
-能獨立排查常見 IT 問題（系統、網路、設備）
-具備良好溝通能力，能理解非技術人員需求並轉化為解決方案
-做事細心、有責任感，能持續追蹤問題直到完全解決

四、您將負責的工作內容
1. 內部 IT 支援與問題排除
-處理公司同仁日常 IT 問題（電腦、系統、帳號、權限等）
-協助安裝與設定軟體、設備與工作環境
-提供基本操作指導與使用支援
-追蹤問題處理進度，確保問題被妥善解決
-協助門市硬體相關障礙排除

2. 系統與帳號管理
-維護公司內部系統帳號（建立、權限設定、停用）
-協助系統異常初步排查與回報
-維護操作文件與使用說明

3. IT 設備與資產管理
-管理公司電腦、週邊設備與 IT 資產
-協助設備採購、配置與盤點
-負責新進／離職人員設備交接與設定

4. 網路與環境維護
-維護辦公室基本網路環境（Wi-Fi、內網連線）
-協助排查網路異常（連線不穩、無法存取等）
-與外部廠商（網路／設備供應商）協作處理問題

5. 基礎資安與備份
-協助執行帳號權限控管與基本資安措施
-協助資料備份與還原作業
-配合公司資安政策進行日常維護

About the Job
The MIS Engineer plays a critical role in supporting the company’s internal IT operations. This position ensures the stability of daily IT environments and provides timely and effective technical support to employees.
The role focuses on internal support, system maintenance, and IT asset management, enabling employees to work efficiently by ensuring smooth access to systems and tools while resolving issues quickly.

Why We Have This Role
As our organization continues to grow and internal systems expand, the demand for reliable IT support has increased.
We are looking for an MIS Engineer with around 2–4 years of experience to strengthen our IT operations, ensure system and infrastructure stability, and improve response efficiency to minimize business disruptions.
This role serves as a key bridge between user needs and system operations, supporting the company’s sustainable growth.

How You’ll Find Success
-Respond quickly to user issues and minimize impact on business operations
-Independently troubleshoot common IT problems (systems, networks, devices)
-Communicate effectively with non-technical users and translate needs into solutions
-Demonstrate attention to detail and ownership by following through until issues are fully resolved
-Continuously improve and streamline IT support processes

Things You Will Do
1. IT Support & Troubleshooting
-Provide daily IT support (computers, systems, accounts, access rights)
-Install and configure software, hardware, and work environments
-Offer basic user guidance and technical assistance
-Track and follow up on issues to ensure proper resolution
-Support on-site troubleshooting for retail/store hardware issues

2. System & Account Management
-Manage internal system accounts (creation, permission settings, deactivation)
-Assist with initial diagnosis and escalation of system issues
-Maintain documentation and user guides

3. IT Asset & Equipment Management
-Manage company IT assets, including computers and peripherals
-Spport procurement, setup, and inventory tracking
-Handle onboarding/offboarding equipment setup and handover

4. Network & Environment Maintenance
-Maintain office network environments (Wi-Fi, internal network connectivity)
-Troubleshoot network issues (unstable connections, access problems)
-Coordinate with external vendors (network or hardware providers)

5. Basic Security & Backup Operations
-Assist in access control and basic security practices
-Support data backup and recovery processes
-Follow and maintain company security policies