【集團】營運長室專案經理

【關於這份工作】
本職位隸屬營運長室，主要協助推動集團重要營運專案、流程優化、管理制度建置及跨部門整合。你將參與議題分析、流程盤點、改善方案規劃與專案追蹤，確保重要決策與改善措施有效落實。

此角色需具備專案管理、邏輯分析與跨部門溝通能力，能整合各事業體資訊，將複雜議題轉化為清楚的行動方案、管理報告及高階簡報。具營運企劃、管理顧問、PMO、流程改善、內控、內稽或風險管理經驗者，皆歡迎申請。

【工作內容】
集團營運專案管理

• 協助推動集團層級重要營運專案及跨部門改善計畫。
• 釐清專案目標、範圍、時程、里程碑及權責分工，建立專案管理與追蹤機制。
• 定期掌握專案進度、風險、待決事項與執行成果，並提出問題分析及改善建議。
• 協調跨事業體及跨部門資源，推動議題解決與管理決策落地。
• 彙整專案成果與效益，提出後續優化及制度化建議。

營運流程與管理制度優化

• 盤點現行營運流程、控制點及權責分工，辨識流程缺口、營運風險與改善機會。
• 規劃並推動流程優化、管理制度及控制機制改善。
• 設計或優化SOP、表單、管理辦法及相關文件。
• 追蹤改善措施的執行情形與實際成效，協助建立持續改善機制。

營運分析與績效追蹤

• 彙整營運數據、預算執行情形及關鍵績效指標，製作定期管理報表。
• 分析營運績效差異、異常原因及潛在風險，提出初步分析與改善方向。
• 協助建立營運指標、專案成效指標及管理追蹤機制。
• 整合不同事業體及功能單位資訊，協助管理階層掌握整體營運狀況。

經營分析與決策支援

• 協助營運長進行營運議題分析、經營數據彙整及決策方案整理。
• 將複雜資訊轉化為清楚的管理報告、高階簡報及決策建議。
• 支援經營會議、董事會及重要專案會議之議題與資料準備。
• 追蹤會議決議、重要交辦事項及跨部門行動方案的執行情形。

【你將獲得的發展機會】
你將參與集團層級重要專案，與財務、人資、採購、資訊及各事業單位合作，完整參與問題分析、方案規劃、跨部門協調及執行追蹤。
本職務直接向集團營運長及執行長報告，可累積跨事業體專案管理、經營分析、高階簡報及利害關係人溝通經驗，逐步培養推動營運改善與管理決策落地的能力。

About the Role
This position is part of the Chief Operating Officer’s Office and supports key group-wide operational projects, process improvement, management system development, and cross-functional coordination.
You will analyze operational issues, review processes, develop improvement plans, and track project execution. The role requires strong project management, analytical, and communication skills, with the ability to translate complex issues into clear action plans, management reports, and executive presentations.
Candidates with experience in operations planning, consulting, PMO, process improvement, internal control, audit, or risk management are welcome to apply.

Key Responsibilities
1. Group Operational Project Management

• Support the execution of key group-level operational projects and cross-functional improvement initiatives.
• Clarify project objectives, scope, timelines, milestones, roles, and responsibilities, and establish effective project management and tracking mechanisms.
• Regularly monitor project progress, risks, pending decisions, and outcomes, and provide issue analysis and improvement recommendations.
• Coordinate resources across business units and functions to facilitate issue resolution and ensure that management decisions are effectively implemented.
• Consolidate project results and benefits, and recommend opportunities for further optimization and institutionalization.

2. Operational Process and Management System Optimization

• Review existing operational processes, control points, and roles and responsibilities to identify process gaps, operational risks, and improvement opportunities.
• Plan and drive improvements in operational processes, management systems, and control mechanisms.
• Design or optimize standard operating procedures, forms, management policies, and related documentation.
• Track the implementation and effectiveness of improvement initiatives and support the development of continuous improvement mechanisms.

3. Operational Analysis and Performance Tracking

• Consolidate operational data, budget execution results, and key performance indicators, and prepare regular management reports.
• Analyze performance variances, root causes, and potential risks, and provide preliminary findings and improvement directions.
• Support the development of operational metrics, project performance indicators, and management tracking mechanisms.
• Integrate information across business units and functional teams to help management gain a comprehensive view of overall operations.

4. Business Analysis and Decision Support

• Support the COO in analyzing operational issues, consolidating business data, and preparing decision options.
• Translate complex information into clear management reports, executive presentations, and decision recommendations.
• Support the preparation of materials and discussion topics for management meetings, board meetings, and key project meetings.
• Track meeting decisions, key assignments, and the implementation of cross-functional action plans.