教育訓練主管 Learning & Development Manager

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

Responsible for the establishment and execution of Development plans, to improve the competency of executives and employees, to develop next-generation leaders and key talents.

Key Responsibility

Strategic Ownership & Program Management

Design, implement, and maintain the overarching training framework for Linehaul, Driver (Fleet), and Sortation Operations.
Standardize onboarding, skill development, safety protocols, and recurrent training to lower turn-time, increase facility throughput, and reduce safety incidents.
Establish key performance indicators (KPIs) to measure training effectiveness, return on investment (ROI), and operational readiness across all three pillars.

Leadership & Team Management

Lead, mentor, and directly manage L&D Specialist/Trainer, assigning project priority and supporting their professional growth.
Model a "hands-on" leadership style—balancing high-level strategy with directly delivering high-stakes training, conducting audits, and creating content alongside your team member.

Required Qualifications & Competencies
Experience: 5+ years of progressive L&D, adult education, or operational training experience, specifically within logistics, supply chain, transportation, or warehousing.
Domain Knowledge: Deep familiarity with warehouse sortation operations, commercial driver fleet training, and linehaul/network routing basics.
Leadership: 1–3 years of team management experience, with a proven track record of maximizing impact with a lean team.