JIRA Developer & Administrator

Job description:

Key Responsibilities:

• Having experience in both Jira admin and development role.
• Administer and manage Jira, Jira Service Management, Confluence, and Crowd in Data Centre environment.
• Configure and maintain workflows, custom fields, screens, permission schemes, and notification schemes.
• Integrate Atlassian tools with CI/CD and DevOps tools such as Jenkins, Bamboo and Bitbucket.
• Implement automation and scripting using Groovy, Script Runner, REST APIs, and Jira Automation.
• Design and maintain dashboards, filters, and reports for project tracking and stakeholder visibility.
• Troubleshoot complex L2/L3 issues, perform root cause analysis, and optimise system performance.
• Ensure security, SSO, access control, and compliance across Atlassian tools.
• Collaborate with Agile, ITSM, and DevOps teams to support delivery and operational workflows.
• Experience managing medium to large-scale Atlassian environments (1,0005,000+ users)

Required Skills & Experience:

• Experience in Atlassian administration.
• Strong hands-on expertise in Jira, Jira Service Management, Confluence, and Crowd.
• Solid understanding of Agile (Scrum, Kanban) and ITSM frameworks.
• Hands-on experience with automation, scripting (Groovy / REST APIs), and workflow customisation.
• Familiarity with Identity Access Management, LDAP, SSO, and enterprise authentication systems.
• Experience integrating Atlassian tools with DevOps platforms (Jenkins, Bamboo, and Bitbucket).
• Strong problem-solving, troubleshooting, and communication skills.

Additional/Optional Skill:

• Exposer to Atlassition Cloud (JIRA, Confluence & Crowd)
• Experience in Data Centre to Cloud migration projects.
• DevOps experience with CI/CD pipelines, automation, and release processes.
• Atlassian ACP certifications (ACP-100, ACP-120, ACP-610).
• Experience managing medium to large-scale Atlassian environments (1,000–5,000+ users).
• Strong documentation, stakeholder management, and training skills.