Jira Process & Backlog Specialist

This position is no longer accepting applications(closed Aug 16, 2026).

This is a full-time role (40 hours/week) for a 6-month contract
Formalize Jira processes by defining standardized protocols and guidelines for all ticket lifecycle stages and issue types
Establish best practices for field usage, descriptions, acceptance criteria, and formatting
Optimize workflows and status transitions to support agile processes at scale
Review and update existing backlog items to comply with new guidelines and standards
Clean up and standardize ticket content to improve data quality and usability
Identify and merge or archive duplicate or outdated tickets
Implement strategies to ensure accurate and consistent data in reporting fields
Configure dashboards, filters, and reports to provide actionable insights
Set up basic automation rules to streamline processes and improve efficiency
Create documentation and deliver training sessions on updated Jira protocols and best practices
Assist Product Owners and Scrum Masters in maintaining data quality and process consistency

6+ years of professional experience
3+ years of Jira process management, operations, or administration focused on process formalization and data quality
Experience with Jira Software (Cloud preferred) configuration, including issue types, workflows, fields, permissions, screens, dashboards
Proficiency with Agile frameworks (Scrum, Kanban) and configuring Jira to support them
Experience defining and driving adoption of Jira protocols and backlog grooming
Proficiency with creating and analyzing Jira reports and dashboards for insights
Strong analytical mindset with attention to data integrity and process optimization
Ability to collaborate across teams and drive alignment on best practices
Strong communication skills in both spoken and written English

See also