Jira Service Management SME

The Jira Service Management SME is responsible for the administration, configuration, and ongoing optimisation of the Jira Service Management (JSM) platform for Accent group. This role acts as a bridge between IT operations, development, and business units to ensure service workflows are efficient, aligned to ITIL processes, and deliver strong user experience and reporting capability. This role is suited to someone with 2–5 years’ experience working with Atlassian tools, particularly JSM, in a …