Jira & ServiceNow Integration Developer
Job Description: Jira & ServiceNow Integration Developer/Consultant
Role Summary
We are seeking an experienced Jira-ServiceNow Integration
Developer to design, develop, and support integrations between Atlassian
Jira/Jira Service Management and ServiceNow platforms. The role will focus on automating workflows, synchronising
tickets, incidents, changes, and service
requests, and delivering seamless enterprise integrations using APIs and middleware
technologies.
Key Responsibilities
• Design and implement bidirectional integrations between Jira
and ServiceNow.
• Develop REST/SOAPAPI-based integration sand automation
workflows.
• Configure ticket synchronisation for Incidents, Problems, Changes,
Tasks, and Service Requests.
• Build custom scripts, business rules, Flow Designer workflows,
Script Includes, and integration components
within ServiceNow.
• Configure Jira automations, webhooks, and workflow transitions.
• Troubleshoot integration issues and perform root cause analysis.
• Collaborate
withbusinessstakeholderstogatherrequirementsanddefineintegrationarchitecture.
• Ensure security, audit, compliance, and data governance requirements
are met.
• Prepare technical documentation, runbooks, and knowledge transfer
materials.
• Support UAT, production deployments, and ongoing platform enhancements.
Mandatory Skills
• Strong ServiceNow development experience (ITSM preferred).
• Experience with third-party integration sand RESTAPIs.
• ServiceNow Flow Designer, Business Rules, Script Includes,
Client Scripts.
• JavaScript development expertise.
• Jira Administration and Jira Service Management.
• Experience with Jira webhooks, automation rules, and workflow
configuration.
• API integration, JSON/XML pay load handling.
• Agile /Scrum delivery experience.
Preferred Skills
• ServiceNow CSA/CAD certification.
• Experience with Integration Hub.
• Experience with middleware tools (MuleSoft, Boomi, Workato
,etc.).
• ITIL Foundation certification.
• Experience in enterprise transformation and service management
programmes.
Typical Use Cases
• Jira Epic/Story/Task creation from ServiceNow requests.
• Incident and Change synchronisation between platforms.
• Automated status updates and two-way ticket synchronisation.
• Integration of Agile development teams with IT Operations workflows.
• CMDB and asset-related automation.
Nice-to-Have for Intact Requirement
• Jira to ServiceNow ticket migration experience.
• ServiceNow API enablement and integration architecture experience.
• End-to-end implementation of Jira-ServiceNow automated
workflows. This capability was specifically discussed as a
requirementforJira-to-ServiceNowautomationandticketcreationthroughAPI