JL - [世界500強_外商半導體] - IT Engineer 資訊網路工程師 - 月薪範圍可討論/跨國英文環境
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Description
A dependable IT Desktop Support Specialist with 4 years of hands on experience supporting end users in fast paced corporate environments. Strong troubleshooting capability, excellent communication skills, and proven ability to resolve hardware, software, and network issues efficiently. Holds a college degree in Information Technology or a related field. Fluent English is required, and Japanese proficiency is a plus for supporting multinational teams.
Core Qualifications
- Technical Support Expertise — Skilled in diagnosing and resolving Windows/macOS issues, application errors, system performance problems, and peripheral device failures.
- Hardware & Software Troubleshooting — Experienced with desktops, laptops, printers, mobile devices, imaging tools.
- Network Fundamentals — Knowledge of TCP/IP, DNS, DHCP, VPN, Wi Fi troubleshooting, and basic switch/port checks.
- ITSM & Ticketing Tools — Proficient with ServiceNow, or similar platforms for incident, request, and asset management.
- Endpoint Management — Familiar with SCCM, Intune, JAMF, or similar tools for imaging, patching, and device configuration.
- User Support & Communication — Strong customer service mindset with clear, patient communication in Mandarin and English; Japanese ability is a plus.
- Security Awareness — Understanding of corporate security policies, MFA, antivirus tools, and data protection practices.
- Onsite Support Experience — Skilled in conference room setup, AV equipment support, office IT moves, and vendor coordination.
Education & Certifications
- College degree in IT, Computer Science, or related field
- Preferred certifications: ITIL Foundation.
Additional Strengths
- Problem solving mindset with strong ownership of incidents
- Ability to work independently or within cross functional IT teams
- Excellent documentation and follow through
- Experience supporting semiconductor companies is a strong plus
- Comfortable working in SLA driven, high demand environments
- English fluency required; Japanese proficiency preferred