JM Wireless - Sr. District Manager - Metro by T-Mobile

Senior District Manager – Metro by T-Mobile

Join Our Team and Lead the Future of Wireless Technology

We are seeking an experienced, results-driven Sr. District Manager to oversee multiple Metro by T-Mobile retail locations. This role is responsible for leading store managers and retail teams, driving sales performance, delivering exceptional customer experiences, and ensuring operational excellence across the district.

The ideal candidate is a passionate leader who thrives in a fast-paced retail environment, understands the wireless industry, and has a proven track record of developing teams and achieving ambitious sales goals. If you are motivated by leadership, technology, and building high-performing teams, we invite you to join our growing organization.

Position Summary

The Sr. District Manager provides strategic leadership and operational oversight for multiple retail locations within an assigned district. This position is accountable for sales performance, customer satisfaction, employee development, staffing, inventory control, compliance, and overall store execution.

The Sr. District Manager will work closely with Store Managers to establish performance expectations, analyze business results, identify opportunities for improvement, and implement strategies that drive sustainable growth.

Key Responsibilities

Team Leadership & Development

• Recruit, onboard, coach, and develop high-performing Store Managers and retail associates.
• Create a positive, motivating, and performance-driven culture across the district.
• Provide ongoing coaching, feedback, and performance evaluations to store leadership teams.
• Establish clear performance expectations and hold Store Managers accountable for achieving sales and operational objectives.
• Support Store Managers in developing their teams and building internal talent pipelines.
• Oversee staffing, scheduling, workforce planning, and employee retention across the district.
• Conduct regular one-on-one meetings and district-wide leadership meetings to communicate goals, share best practices, and address business challenges.

Sales & Customer Engagement

• Drive sales growth and profitability across all assigned retail locations.
• Consistently achieve or exceed district sales, activation, and other key performance targets.
• Establish weekly and monthly sales objectives and monitor progress toward goals.
• Coach Store Managers and associates on effective selling, upselling, cross-selling, account activation, and customer retention strategies.
• Promote a customer-first culture focused on exceptional service and long-term customer loyalty.
• Analyze sales trends and performance metrics to identify opportunities and develop action plans.
• Recognize strong performance and implement targeted coaching or corrective action when results do not meet expectations.

Operational Excellence

• Ensure all stores consistently follow company policies, procedures, and operational standards.
• Maintain compliance with applicable company, brand, and regulatory requirements.
• Oversee inventory management, product controls, cash handling, and POS accuracy.
• Monitor store-level performance metrics and develop action plans to address gaps.
• Conduct regular store visits to assess sales execution, customer service, staffing, merchandising, cleanliness, and operational efficiency.
• Ensure stores maintain appropriate visual merchandising and brand standards.
• Identify operational challenges and implement solutions that improve efficiency and profitability.
• Partner with Store Managers to ensure consistent execution of company initiatives, promotions, and new product launches.

Qualifications

Any combination of education and experience that provides the knowledge, skills, and abilities required for successful performance in this position is acceptable. Typical qualifications include:

• Associate or bachelor's degree in Business, Accounting, Marketing, Management, or a related field preferred.
• Minimum 3 years of retail sales management experience; wireless industry experience strongly preferred.
• Demonstrated success achieving or exceeding sales and performance goals.
• Proven experience leading multiple retail locations or managing a multi-unit retail operation.
• Experience recruiting, coaching, developing, and retaining retail teams.
• Strong understanding of retail sales processes, customer engagement, and performance metrics.
• Knowledge of wireless products, services, plans, devices, and industry trends preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Reliable transportation and willingness to travel throughout the assigned district, including occasional overnight travel.

Skills & Attributes

• Strong leadership, coaching, and team-building abilities.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sales orientation with a focus on achieving measurable results.
• Strategic thinker with strong analytical and problem-solving skills.
• Ability to interpret performance data and translate insights into actionable business strategies.
• Strong organizational and time-management skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Adaptable and comfortable managing changing priorities.
• Professional, energetic, and customer-focused approach.
• Strong understanding of wireless products, plans, promotions, and market trends.

Compensation & Benefits

• Competitive base salary with uncapped commission potential.
• Medical, dental, and vision insurance for eligible full-time employees.
• Life insurance.
• 401(k) plan with company match for eligible full-time employees.
• Supplemental insurance options.
• Career advancement opportunities within a growing organization.
• Ongoing training and professional development.
• Opportunities to grow within the wireless retail industry.

Work Environment & Physical Requirements

• Full-time position with open availability.
• Ability to work evenings, weekends, and holidays as business needs require.
• Frequent travel between assigned retail locations.
• Ability to stand and walk for extended periods.
• Ability to lift and carry objects weighing up to 40 pounds.
• Ability to work effectively in a fast-paced, customer-focused retail environment.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with applicable federal, state, and local laws and EEOC guidelines.