JO-202512: IT Support Specialist
This is a remote position.
General Description
We are looking for a skilled and customer-orientedIT Support Specialistto provide technicalassistanceto our team and ensure smooth operation of computer systems, software, and networks. The role involves troubleshooting issues,maintainingIT infrastructure, and delivering excellent support to both on-site and remote users.
Job Responsibilities
- Provide first-line technical support to employees and clients via phone, email, chat, or in person.
- Diagnose and resolve hardware, software, and network issues on time.
- Install, configure, andmaintainoperating systems, applications, and peripherals.
- Manage user accounts, permissions, and access rights in line with security policies.
- Monitor system performance, perform regular updates, and apply security patches.
- Escalate complex issues to higher-level IT staff or external vendors when needed.
- Maintainaccuratedocumentation of support requests, resolutions, and IT assets.
- Train staffonbasic IT functions, security best practices, and troubleshooting techniques.
- Assistwith system backups, disaster recovery procedures, and data protection compliance.
- Support onboarding of new hires by setting up workstations, accounts, and software access.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
- Proven experience in an IT support, helpdesk, or technical support role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and productivity software.
- Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN).
- Experience with remote support tools and ticketing systems.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and customer service skills.
- Ability toprioritizeand manage multiple tasks effectively.
Benefits
- 100% remote – work from anywhere.
- An inclusive and supportive work environment.
- Competitive salary.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.