JO-202547: Customer Service Representative
This is a remote position.
What You'll Be Doing
- Respond to customer inquiries and complaints via phone, email, and chat in a professional and courteous manner
- Troubleshoot and resolve customer issues in a timely and effective manner
- Maintain accurate records of customer interactions and follow-up actions
- Provide feedback and recommendations to management to improve customer experience.
- Collaborate with cross-functional teams to ensure seamless customer service
- Continuously learn and stay up-to-date with company policies, products, and services
Requirements
What We're Looking For
- At least SHS Graduate or High school diploma (Old Curiculum) with six months of relevant experience preferred
- Courteous with strong customer service orientation or College Undergrad or College Graduate.
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required