Job Coach – Employment Services

Location: Springfield, MO
Pay: Starting at $21.50/hour. Experience-based wages may be available when a candidate's background exceeds the position requirements.
Schedule: Flexible/varied hours based on client and employer needs. Required initial training typically requires weekday, daytime availability for the first 1–2 weeks.
Travel: Community-based work throughout the service area. A dependable vehicle and current auto liability insurance are required. Mileage reimbursement is provided for client-related travel.

Why This Role Matters

The Arc of the Ozarks is hiring a Job Coach to work primarily in our Pressing Matters shop, where you’ll help individuals with disabilities learn job skills while creating and producing custom products such as T-shirts, tumblers, mugs, and other personalized items.

This is hands-on, creative, people-centered work. You’ll work alongside individuals to teach them how to use equipment, follow designs and instructions, complete products, maintain quality standards, and build confidence in a real work environment. You’ll also help individuals develop the workplace skills they need to become more independent and successful on the job.

While the primary focus of this position is working in Pressing Matters, the Job Coach will also provide employment support in community worksites based on individual and employer needs.

What You’ll Do

• Work primarily in the Pressing Matters shop, helping individuals with disabilities learn and complete production tasks.
• Teach individuals how to create and produce products such as T-shirts, tumblers, mugs, and other custom-designed items.
• Provide hands-on instruction and support with equipment, materials, designs, production processes, and quality expectations.
• Help individuals learn workplace routines, timelines, organization, safety practices, and other skills needed to be successful in a production environment.
• Use individualized teaching strategies such as modeling, verbal prompts, visual supports, and checklists based on each person's needs.
• Encourage independence by gradually reducing one-on-one support as individuals become more confident and capable.
• Help individuals develop transferable workplace skills such as communication, problem-solving, following directions, attention to detail, and working as part of a team.
• When needed, provide one-on-one or small-group job coaching at community worksites.
• Build positive working relationships with employers and help identify natural workplace supports.
• Support job-readiness activities, community-based assessments, transportation planning, and connections to community resources.
• Communicate with individuals, employers, support teams, funding sources, and supervisors regarding progress and support needs.
• Complete required documentation and reports accurately and on time.
• Help develop and implement a gradual fading plan as individuals become more confident and independent at work.

What You Need

• High school diploma or GED.
• Valid Missouri Class E/Chauffeur license with a good driving record, or ability to obtain it within 30 days of hire.
• Dependable personal vehicle and current liability auto insurance.
• Ability to work a flexible schedule and travel to different community worksites based on client needs.
• Ability to independently lift up to 50 pounds intermittently and to stand for extended periods, bend, stoop, and reach overhead.
• Comfort working in a variety of workplace environments, which may include dust, temperature changes, strong odors, or industrial settings.

Preferred Experience

• Two years of experience in human services, employment services, disability services, training, coaching, or a related field is preferred, but not required.
• Experience helping others learn new skills, solve problems, or build independence.

What Helps Someone Succeed Here

• Patient, respectful communication and a person-centered mindset.
• Good judgment and the ability to problem-solve independently.
• Comfort meeting new employers, building community relationships, and working in different environments.
• Strong organization, follow-through, and documentation habits.
• Willingness to receive feedback, learn new approaches, and adjust support as each individual grows.

Training and Benefits

• Paid initial and ongoing training, including required certifications and professional development.
• Weekday daytime availability is required for approximately the first 1–2 weeks to complete initial training.
• Mileage reimbursement for client-related travel.
• Opportunities for growth and promotion within The Arc of the Ozarks.
• Potential annual wage increases.
• 403(b) retirement plan with employer match up to 4% after one year of service.

About The Arc of the Ozarks

The Arc of the Ozarks supports individuals with disabilities in building greater independence, inclusion, and quality of life. In Employment Services, our team helps people explore work, prepare for employment, find opportunities that fit their goals, and build long-term success in the community.

Ready to help someone succeed at work? Apply today to join The Arc of the Ozarks Employment Services team in Springfield.