Job ID #32213: Program Manager, Family Health

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32213: Program Manager, Family Health
• Union: Non-Union
• Job Description ID #: 1948
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on September 9, 2026.
• Vacancy type: This posting is for an existing vacancy.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

SUMMARY OF DUTIES

Reports to the Manager, Healthy Growth & Development, the Program Manager is responsible for providing leadership and direction to a team of public health nurses and administrative support staff. Assumes overall responsibility and accountability for the management of their team and specific program areas, working collaboratively with the other leaders within the Healthy Families Division. Uses organizational knowledge and vision to provide leadership and direction to all staff within the Program, ensuring alignment of the Program with the Hamilton Public Health and Board of Health goals and priorities. Ensures provision of services within the framework of the relevant provincial guidelines, legislation and policies and procedures of the Board of Health, Ministry of Health, and the Ministry of Children, Community and Social Services. Provides coverage as the Acting Manager and/or Director as necessary. Provides leadership in assigned area under the Incident Management System model and coordinates with other City, community and provincial responders, agencies and the public during emergencies

The candidate must be innovative, flexible, motivated and able to inspire others. The candidate must be able to work in and foster a collaborative work environment, and excel in learning from experience, fostering relationships and community partnerships.

Participates in Hamilton Public Health emergency preparedness planning, development and training. Respond to all municipal and public health emergencies as requested.

GENERAL DUTIES

Planning - Participate as an innovative and motivated member of the Healthy Families Division Management Team, contributing to overall planning, coordination, policy development, decision-making and responsible administration of human, financial and material resources.

a. Divisional Operational Plan

b. Program Operational Plan

c. Budget

Program Delivery, Resource Management and Continuous Improvement

a. Policies and Procedures

b. Provide fiscal management and control through responsible administration of budget allocations.

c. Program Performance Monitoring

d. Program Evaluation and Continuous Improvement

e. Board of Health and other Committees of Council

f. Policy Analysis

g. Case Consultation; Difficult/Controversial Issues; Reputation and Risk Issues (financial, legal, political)

h. Communication

i. Research

j. Partnership Development and Management

k. Advocacy

l. Ensure accessibility of services in accordance provincial, Council or other mandates.

m. Provide for emergency Hamilton Public Health coverage and leadership as required by the needs and standards of the Program, Department and City.

People Management and Development – Direct, recruit, train, motivate and evaluate a team of trained professionals to accomplish Program responsibilities. Identify and manage human resource requirements necessary to plan, implement and monitor the services of the Program. Measure staff performance, determine staff strengths and needs and identify goals to achieve and maintain optimal performance.

a. Hiring

b. Collective Agreements (negotiation)

c. Grievance Management

d. Staff Performance Management

e. Occupational Health and Safety

f. Education of Learners

Organizational Development

a. Organizational Structure

b. Change Management

c. Leadership Development

d. Team Development

Ensure that employees are provided with and use the appropriate equipment, material and/or procedures required to perform the assigned duties. Ensure that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures. Ensure that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned which are directly related to the responsibilities of the position.

QUALIFICATIONS

1. Registered Nurse with the College of Nurses of Ontario; Baccalaureate degree in nursing; Masters degree is an asset.
2. Extensive knowledge and experience in all or the majority of areas of strategic and operational planning and implementation, innovation and continuous quality improvement, people leadership, teamwork and collaboration, and healthy, safety and wellness, preferably in a public health setting; and public health nursing practice roles, standards, and competencies; normally acquired through a combination of degree-certified health professional training and/or a graduate degree from a recognized university.
3. Experience with one or more areas of public health or health care (preferably family health), and preferably in a municipal or public health environment.
4. Management experience preferred, with progressive responsibility, preferably in a municipal or public health environment, including strategic and program planning, policy development, and evaluation.
5. Knowledge of health promotion strategies and risk and protective factors in the areas of infant and child health and development, reproductive and perinatal health, early relational health, infant nutrition and breastfeeding, injury prevention, and family health, particularly with respect to the population 0-6 years.
6. Knowledge and experience with public health home visiting models and related research evidence.
7. Ability to facilitate the application of standards, best practice guidelines, evidenced-based assessment tools, legislation, regulations, competencies and trends of public health nursing practice (e.g., Ontario Public Health Standards, College of Nurses of Ontario and Canadian Community Health Nursing Standards of Practice, Public Health and Public Health Nursing Core Competencies) towards quality public health practice.
8. Demonstrated ability to promote a shared vision and purpose, provide leadership to a multidisciplinary staff in a unionized environment, foster staff and organizational development, empower and develop employees, encourage innovation and accountability. Ability to undertake long-term visioning and operational planning.
9. Skills in financial management and policies, including analytical, problem-solving and business planning skills. Skills in developing, implementing and monitoring division budgets.
10. Ability to develop, recommend and implement public policies in support of improved health, including the planning, delivery and evaluation of public health programs and services based on evidence and community needs. Ability to balance and integrate multiple mandates from multiple funders and oversight bodies (Ministries, Council, Agencies) into program plans and policy recommendations for areas of Program responsibility.
11. Competencies to assess the health of the public to inform priority setting, program planning, delivery and evaluation.
    Ability to apply quantitative and qualitative methods to generate evidence from needs assessment, program development and/or evaluation activities within the scope of public health programming.
12. Ability to make decisions in critical situations in the absence of complete information, with support from Director and/or Associate Medical Officer of Health. Ability to assess potential risks to the health of the public and recommend steps necessary to reduce or eliminate that risk, including under tight timelines and in emergency conditions.
13. Ability to provide information on public health matters to a range of audiences. Ability to utilize their knowledge of communities to develop and shape strategies with partners to mobilize action. Ability to identify inequities in health and recommend healthy public policy to reduce them.
14. Excellent interpersonal and facilitation skills and ability to build relationships with elected officials, government departments, management, front-line staff, community agencies and the general public. Excellent verbal, written communication skills and ability to present ideas to governing bodies, public gatherings and through the media.
15. Competency as educator, developer and translator of public health knowledge, the maintenance and improvement of their own expertise in public health practice, and ethical conduct.
    Possess a high level of personal integrity and sound judgment.
16. Effective organizational skills.
17. Thorough knowledge and ability to apply the Health Protection and Promotion Act, MFIPPA, PHIPA, Child & Family Services Act, and all other statutes, regulations and by-laws affecting the Program’s services.
18. Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position.
19. Working knowledge of common computer software applications including Outlook, Excel, Word, Powerpoint.

NOTE : This position(s) currently requires the incumbent(s) to use their personal vehicle(s) 3 or more times per week for City business. In accordance with the City policy, parking is provided at this time. Should this job requirement change, parking will only be provided in accordance with the City policy in force at that time.

NOTE: The successful candidate will be required to provide immunization records, which may include TB testing prior to the start of employment to meet the requirements of Policy HSW-01 Staff Proof of Immunity to Vaccine Preventable Diseases.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.