Job Opening For Data Center Support Engineer (Non Technical) - Pune
Description
Role: Data Center Support Engineer
Experience: 1-2 Years.
Skills: RHS/SHS Support
Respond to customer issues via phone, email, and calls.
Good command over MS Office (word, excel, and PowerPoint.)
Proficiency in English.
Flexibility to work in a variety of shifts as per business requirements.
Job Description
Responsibilities:
• Handling Emails related to day to day DC operations and ensuring proper closure of SR
as per defined SLA.
• Providing access and escorting customers and customer vendors/OEMs to their
respective DC Areas strictly based on SPOC approval.
• Check physical status /Alerts of any external error/status indicators helping remote
customers with the health status of equipment collocated in DC.
• As per customer contracted services and terms, support is to be provided for Inserting
customer media, Tapes (CDs, etc.), power-off / Restarting of
Switches/Routers/Servers/Firewalls strictly as per SR followed by customer
request/approval.
• Monitor physical security control for critical zones.
• Maintain a process for secured/authorized access.
• End-to-end coordination with internal teams & and customers as per requirement for
change management and preventive maintenance activity till the closure of activity.
• Checking physical connections of the cables as per customer request.
• Keep track of the Customer Assets installed in the Data Center.
• Facilitate entry and exit of customer equipment. Customer's material management
(preparing gate passes and Material data recording for future tracking).
• Handling and vaulting customer media.
• Follow-up and escalation on infrastructure-related support issues.
• Over-seeing work being done by any third party inside the DC floor. Also includes
maintaining hygiene as per DC standards.
• Tracking of unused materials inside the staging area and ensuring regular reminders to
customers if the material is kept beyond 7 days.
• Network cable Inspection and Replacement as per CTL instruction or customer (As part
of the smart Hand support) request.
• Online Hardware troubleshooting support on CTLs Tech team instruction. (Not
applicable for customer requests)
• Support to replace power cables and patch chords for customers.
• Cabling of Copper & Fibber patch chords up to 15 Mtrs. of length for cross-connect
connectivity
• Visual inspection and confirmation of an asset, the asset location, network port(s), and
electrical connection availability. - Is there enough free space in the reserved rack? Are
there enough copper/fibber patch ports available?
• Rack commissioning or decommissioning to support project-related activities.
• Coordination with the Facility team to support and close customer issues.
• Providing a remote console to customers to support them for online troubleshooting.
• Coordination with partners for laying X-connect cables inside DC for project-related
activity.
• Preparing and sharing monthly and weekly MIS reports with SAMs/TAMs/DC ops
manager.
• Verifying Monthly power consumption report along with physical power consumption
verification along with customer.
• Preparing CMDB, Customer Dump, and Cross Connect reports every month by the first
week of every month
• Coordinating with the Facility Team for Tile cutting, PDU installation, and power ON of
racks.
• Tracking device installation along with Rated power during project installation.
• Coordinating with the Project Manager to track the project implementation is as per
SOW and BOQ.
• Helping Vendors and customers on the ground throughout the project phases.
• Supporting the Product team with the feasibility of cable route and for space and power
in the shared rack for new cross-connect and shared rack requirements.
• Support and coordinate with the vendor for new device installation during the
operations phase and ensure the device is within contracted power.
• Ensuring power cabling and labeling are done by the vendor for new cross-connect
installation.
If interested, please share your resume at ritu.pathak@teamcomputers.com