Job Opening - Technical Support Engineer L2 - Gurgaon

Greetings!

Role : Technical Support Engineer L2

Location: Gurgaon, Sec 18

Exp: 3 - 6 years

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT devices.
  • Enroll and manage devices through Microsoft Intune.
  • Troubleshoot device compliance and policy-related issues in Intune.
  • Assist users with password resets, and application issues.
  • Support Microsoft 365 applications, Outlook, OneDrive, Teams, Zoom and Webex
  • Perform basic troubleshooting of endpoint security and antivirus-related issues.
  • Support office network infrastructure, including LAN, Wi-Fi, and internet connectivity.
  • Maintain IT asset inventory and support documentation.
  • Handle user onboarding and offboarding activities.
  • Monitor and resolve endpoint security alerts under guidance from senior team members.
  • Support Microsoft Intune device enrollment and basic MDM administration.
  • Escalate complex issues to senior engineers when required.
  • Learn and adapt to new technologies and tools.
  

Required Skills:

• Experience in IT Helpdesk, Desktop Support, or Technical Support.
  • Basic understanding of Microsoft Intune (MDM).
  • Experience with device enrollment and compliance troubleshooting.
  • Basic knowledge of Endpoint Security solutions.
  • Working knowledge of Windows 10/11 and Microsoft 365.
  • Basic understanding of office networking (LAN, Wi-Fi, Switches, Internet).
  • Good communication and troubleshooting skills.
  • Willingness to learn new technologies and take on additional responsibilities.

If interested, please share your resume at ritu.pathak@teamcomputers.com