Job Placement Coach

Company Overview

Ingeus Pte Ltd, part of the APM Group, operates over 700 offices in 9 countries. Trusted by Skills & Workforce Development Singapore (SWDS) and community partners, Ingeus delivers employment services that have placed 7,000+ Singaporeans, driving positive change in the local labor market.

Job Summary

As a Job Coach, you will deliver outcome-focused employment services to clients with mental health conditions, guiding them from assessment to sustained employment while building strong client and employer relationships.

Responsibilities

• Deliver comprehensive, high-quality employment services to clients with mental health conditions, aligned with Ingeus’ core values
• Build professional rapport with clients through face-to-face initial appointments and ongoing engagement using diverse methods
• Manage a caseload of clients at varying work readiness levels, tailoring approaches and scheduling to optimize client outcomes
• Work in a performance-driven environment to meet realistic placement targets using creativity, tenacity, and passion
• Conduct diagnostic assessments to evaluate clients’ job readiness and determine appropriate support levels
• Provide intensive one-on-one job search support to clients
• Collaborate with clients on job search and job matching using multiple sources and techniques
• Assist clients in preparing high-standard resumes and cover letters following best practices
• Coach and prepare clients for job interviews to improve success rates
• Support clients through six months of employment with regular check-ins or visits to ensure job retention
• Maintain effective relationships with internal teams including administrative and employer servicing units
• Complete and maintain accurate, timely, and respectful client documentation
• Build and sustain rapport with employers interested in hiring and supporting persons with mental health conditions

Required competencies and certifications

• Diploma or Degree in Social Work, Psychology, or Counselling
• Minimum 1 year of experience supporting people with mental health conditions
• Proficiency in English and additional language skills (Malay, Mandarin, Chinese dialects, or Tamil) to facilitate client communication
• Proficient in Microsoft Office applications and ability to learn new systems/software
• Experience in customer-facing or case management roles
• Proven ability to set and achieve targets across multiple KPIs
• Exceptional communication and collaboration skills adaptable to diverse communication and learning styles
• Strong interpersonal skills including rapport building, active listening, and influencing to maintain effective relationships
• Effective time management for self and client appointments
• Commitment to maintaining professional boundaries and confidentiality
• Positive attitude with willingness to learn and develop professionally

Preferred competencies and qualifications

• Diploma or Degree in Social Work, Psychology, or Counselling

• Minimum 1 year of experience supporting people with mental health conditions