Job Description

Area Manager (Jr Manager)

Reports To Assistant Operations Manager / Director of Operations

Position Summary

The Area Manager is responsible for the day-to-day operational performance of an assigned territory. This position oversees multiple customer accounts and is accountable for delivering consistent service quality, developing employees, maintaining safe work environments, managing labor budgets, and ensuring operational standards are consistently achieved.

The Area Manager serves as the field leader for their assigned accounts and is expected to maintain a strong presence in the field through regular site visits, employee training, quality inspections, and operational support. This is a hands-on leadership role requiring the ability and willingness to perform cleaning duties, provide coverage when needed, train employees, and work alongside their teams to ensure ServiceMaster TBS standards are met.

Essential Duties and Responsibilities

Operations Management

• Manage the daily operations of assigned customer accounts.
• Ensure all contracted services are completed in accordance with ServiceMaster TBS standards and client specifications.
• Conduct routine account visits to inspect quality, observe employee performance, and identify opportunities for improvement.
• Provide hands-on operational support and assist with cleaning responsibilities when necessary to maintain service commitments.
• Maintain operational consistency across all assigned accounts.

Leadership & Employee Development

• Support recruiting efforts by identifying and referring qualified candidates.
• Train, coach, and develop employees to ensure consistent performance and compliance with company standards.
• Conduct performance coaching and disciplinary discussions as needed.
• Reinforce company policies, procedures, and performance expectations through regular field interaction.
• Lead by example through professionalism, accountability, and a strong work ethic.

Client Relationship Management

• Maintain professional and courteous interactions with clients during site visits and operational communications.
• Respond promptly to operational concerns that are assigned through the company's customer service and support processes.
• Support the Customer Service and Support Desk teams by ensuring client issues are resolved promptly and professionally.
• Represent ServiceMaster TBS in a professional manner during all client interactions.

Staffing & Scheduling

• Ensure all scheduled work is properly staffed.
• Coordinate coverage for employee absences and staffing shortages.
• Monitor staffing levels and communicate operational staffing needs to leadership.
• Personally provide coverage when operational needs require.

Financial Management

• Manage labor hours and operating expenses within approved budgets.
• Monitor staffing efficiency and labor utilization.
• Identify opportunities to improve operational efficiency while maintaining quality standards.

Safety & Compliance

• Enforce all company and client safety policies and procedures.
• Promote a culture of workplace safety through coaching and accountability.
• Conduct monthly safety meetings and reinforce safe work practices.
• Ensure compliance with company policies and client-specific safety requirements.

Administrative Responsibilities

• Complete all required administrative tasks accurately and on time.
• Maintain employee documentation and operational records.
• Utilize company software systems to complete operational reporting, payroll corrections, customer issue documentation, and required client reporting.
• Complete all assigned administrative responsibilities within established deadlines.