Jr Client Service Technician I

OIT is dedicated to delivering exceptional client support and technical solutions. We pride ourselves on creating positive customer experiences through responsive service and technical expertise. Position Overview: We are seeking a motivated Jr. Client Service Technician to join our team as a student worker, working up to 20 hours per week. This entry-level role is perfect for a student looking to gain hands-on experience in client service and technical support while balancing academic commitments. The ideal candidate is a quick learner with strong communication skills and a passion for technology. Key Responsibilities: Respond to client inquiries via phone, walk-ups, email, or chat in a timely and professional manner Troubleshoot and resolve basic technical issues under supervision Assist senior technicians with installations, maintenance, and upgrades Document client interactions and technical solutions accurately in the support system Escalate complex problems to appropriate team members Maintain up-to-date knowledge of company products and services Support the team with administrative tasks as needed Qualifications: Currently enrolled student (college or technical program) preferred Basic understanding of computer systems, software, and hardware Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to work well in a team-oriented environment Customer-focused attitude and willingness to learn Preferred Skills: Experience with help desk software or CRM tools Familiarity with networking concepts and troubleshooting Previous customer service or technical support experience What We Offer: Flexible scheduling to accommodate academic commitments Training and professional development opportunities Supportive team environment