Jr. Customer Quality Engineer
KATCON is a leading Mexican Tier 1 automotive supplier, specializing in Exhaust Systems, Thermal Insulation, and Advanced Materials components. With over 33 years of industry experience, we are recognized for our world-class standards, strong engineering expertise, and unwavering commitment to quality and innovation.
With a growing global footprint, KATCON has established itself as a strategic and trusted partner to some of the world's leading OEMs, delivering high-performance solutions that drive efficiency, sustainability, and operational excellence.
Location: Santa Catarina , Nuevo León (On site)
CUSTOMER QUALITY ENGINEER
The Customer Quality Engineer is responsible for ensuring customer satisfaction by effectively managing quality concerns, leading problem-solving activities, and driving continuous improvement initiatives. This role serves as the primary quality liaison between the customer and the organization, ensuring timely resolution of issues, compliance with customer requirements, and the successful implementation of corrective actions to maintain and enhance product quality.?
Key Responsibilities
- Manage and respond to customer quality concerns and requirements.
- Lead customer-focused quality assurance activities.
- Prepare, submit, and track 8D reports.
- Conduct root cause analysis and implement corrective and preventive actions.
- Manage and maintain customer quality portals.
- Coordinate communication between customers and internal teams to resolve quality issues effectively.
- Participate in customer meetings and negotiate quality-related matters.
Qualifications
- Bachelor's degree in Engineering or a related field.
- 2 years of experience in Customer Quality or Quality Assurance.
- Advanced English proficiency (required).
- Experience managing customer portals.
- Knowledge and practical application of the 8D problem-solving methodology.
- Experience conducting root cause analysis.
- Customer-facing experience with strong communication and negotiation skills.
- Strong verbal communication, presentation, and interpersonal skills.
Join KATCON and discover the advantages of being part of a high-performing team.
We offer:
Competitive benefits above statutory requirements
Continuous training and professional development opportunities
A collaborative and inclusive work environment
Comprehensive employee wellness programs focused on overall well-being
At KATCON, we are committed to fostering a culture where our people can grow, thrive, and make a meaningful impact.