Jr Customer Success and Account Coordinator - Hybrid Guadalajara MX

Location: Guadalajara, Mexico | Hybrid

Company: MezTal

Industry: SaaS | Senior Living | Technology

About the Opportunity

At MezTal, we're looking for a Customer Success & Account Coordinator to support a growing U.S.-based SaaS company connecting senior living communities with healthcare professionals.

This is not a traditional, script-based Call Center role. We want someone confident, proactive, adaptable, and passionate about building relationships.

You don't need years of experience or a strong sales background. Your communication skills, problem-solving abilities, and willingness to learn matter most!

What You'll Do

• Build relationships with U.S. customers, healthcare professionals, and decision-makers.
• Manage inbound and outbound calls, emails, and customer requests.
• Proactively contact customers, understand their needs, and encourage engagement.
• Support healthcare professionals with onboarding, documentation, and scheduling inquiries.
• Handle challenging conversations with empathy, confidence, and professionalism.
• Take ownership of customer concerns and find effective solutions.
• Collaborate with internal teams to ensure smooth operations and customer satisfaction.
• Manage multiple priorities in a fast-paced environment.

Requirements

• Experience in Customer Success, Customer Service, Account Management, Customer Experience, Sales Support, or related roles.
• Advanced English with confidence handling natural, unscripted conversations with U.S. customers.
• Strong communication and relationship-building skills.
• Proactive, adaptable, and solution-oriented mindset.
• Confidence handling objections, difficult conversations, and unexpected situations.
• Ability to multitask, work independently, and collaborate with a team.
• Availability for rotating shifts, weekends, and Mexican holidays.

• Nice to Have: Experience with U.S. customers, B2B relationships, SaaS, staffing, healthcare, CRM systems, or customer retention.

Schedule & Work Arrangement

• Full-time, 5 working days and 2 days off per week.
• Rotating shifts covering 4:00 AM–11:00 PM, depending on U.S. daylight saving time.
• 8 working hours daily, plus a 1-hour meal break and two 15-minute breaks.
• Rotating weekends and Mexican holidays.
• Hybrid: 3 days weekly at WeWork Midtown Guadalajara, with remote arrangements for designated early shifts and weekends.
• Schedules communicated weekly in advance.

Benefits

• Salary: $25,000 MXN gross/month.
• Christmas Bonus: 30 days.
• Savings Fund: 5% employee contribution, matched by MezTal.
• Major Medical Insurance: Up to $25M MXN.
• Dental, Vision & Life Insurance.
• 12 Vacation Days + 3 Floating Holidays.
• Cell Phone & Transportation Allowance: $1,836 MXN gross/month.
• Hybrid Work Model.
• Multicultural exposure with U.S. teams.
• Internal events, exclusive discounts, and academic agreements.