Jr Customer Success Manager

Position Summary

Job Title: Junior Customer Success Manager

Department: 270 – Customer Success

Reports To: Senior Customer Success Manager

Job Type: Full Time; Salary Exempt

Job Purpose: The Junior Customer Success Manager is a dynamic, relationship-driven role supporting our Customer Success team in delivering an exceptional experience to schools participating in our Book Blast program. This client-facing, support-focused position is ideal for someone who is organized, people-oriented, and eager to grow in a customer success or account management career.

Key Responsibilities:

Customer Success & Relationship Assistance

- Support Customer Success Managers by helping schools throughout their Book Blast journey, from onboarding to event completion.

- Assist with follow-ups, scheduling, and routine client communications to ensure schools feel supported and informed.

- Maintain accurate and detailed records of client accounts, communications, and outcomes.

- Help gather client feedback, testimonials, and referrals to support program growth.

Administrative & Operational Support

- Assist with coordination of events, materials, and schedules for Book Blast launches.

- Support team members with presenting to schools, meeting preparation, and follow-ups.

- Identify opportunities to streamline processes and help make customer experiences smoother.

Support & Process Improvement

- Support communication campaigns to help drive engagement and participation.

- Assist with light research or preparation for client meetings.

Event Management

- Serve as the primary point of contact for schools during peak weeks and throughout the season as needed.

- Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving.

- Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement.

- 5. Training & Development

- Participate in ongoing training and coaching to deepen knowledge of customer success best practices, sales techniques, and program details.

Obtain Referrals, Testimonials, and/or References

- Encourage and gather testimonials, referrals, and client advocacy to grow the Books Are Fun network.

- Leverage client satisfaction to build a network of advocates for Books Are Fun.

Key Requirements:

- Experience: Proven experience in customer service, administrative support, or entry-level account management.

- Skills: Exceptional communication, relationship-building, and problem-solving skills.

- Personality: Fun! Customer-oriented with a passion for going above and beyond to meet client needs.

- Attitude: Positive, proactive, and enthusiastic about helping others succeed.

- Strong organizational skills and attention to detail.

- Excellent written and verbal communication skills.

- Friendly, professional, and proactive attitude.

- Comfortable supporting multiple projects and priorities simultaneously.

- Passion for books, education, and creating positive experiences for clients.

- Comfortable working independently in a remote environment.

Working Conditions:

- This is a remote position.

Physical Requirements:

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift up to 10 pounds at times.

About Collective Goods and Books Are Fun:

Our companies envision a world where every child, regardless of background, has access to a vibrant home library, fostering a lifelong journey of learning, imagination, and personal growth. Through dynamic partnerships with schools, we aim to turn every home into a nurturing space filled with the wonders of literature, ensuring that the joy and benefits of reading touch every family, building brighter futures, and inspiring lifelong readers one book at a time.

Benefits:

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Flexible Spending Account/Health Savings Account
• Supplemental benefits (critical illness, accident, & hospital indemnity)
• Employee assistance program
• Internet stipend
• Company paid life insurance + buy-up option
• Company paid short-term & long-term disability insurance
• 13 paid holidays throughout the year
• Paid Time Off
• Paid Volunteer Time Off
• Work from home
• Cultural connections such as our Quarterly Book Club

Pay

This is a full-time/salaried role with a compensation range of $45,000-$50,000

Work Location

This is a work from home position.