Jr Operations Analyst - LinkedIn
Roles & responsibilities
Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
Ensure reports and analytics align with business goals and strategic direction.
Identify, gather, and document new reporting requirements from internal stakeholders.
Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
Monitor operational issues and collaborate with teams to offer real-time solutions.
Work closely with Contact Center teams to support decision-making with timely and accurate data.
Share knowledge and best practices across the team to drive continuous improvement.
Must have
Experience 0-1 year
Strong numerical and analytical skills with the ability to interpret data and identify trends.
Basic understanding of Contact Center operations, metrics, and workflows.
Proficiency in MS Office and Google Sheets for data handling and reporting.
High attention to detail with strong planning and task prioritization skills.
Excellent communication and active listening skills.
Proactive approach to problem-solving with a solution-oriented mindset.
Ability to manage time effectively and meet consistent deadlines.
Strong team player with a sense of empathy, accountability, and collaboration.
Commitment to continuous learning and knowledge sharing.
Willingness to work in a 24/7/365 shift-based environment.
Should be flexible coming to office as per business requirements.
Workspace requirements
Private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues.
About us
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!