JR PACS/RIS/IT Support Tech

At Pueblo Medical Imaging (PMI), technology is behind nearly every step of the patient experience. From keeping critical imaging systems connected to helping our teams access the information they need, our IT department plays an essential role in keeping patient care moving.

As our JR PACS/RIS/IT Support, you’ll be part of the team that keeps our technology—and our people—connected. You’ll troubleshoot hardware and software issues, provide first-level technical support, assist with our PACS and RIS environments, monitor system performance, and work alongside IT professionals, radiologists, and healthcare teams to solve problems that matter.

This is a great opportunity for someone who enjoys technology, loves figuring out why something isn’t working, and wants to continue building their technical skills in a fast-paced healthcare environment. You won’t just be resetting passwords or closing tickets—you’ll gain hands-on exposure to the systems and technology that support medical imaging and patient care every day.

At PMI, we’re continuing to grow, and our technology needs are growing right along with us. We’re looking for someone who is curious, dependable, organized, and eager to learn to grow alongside our team.

If you’re ready to build your IT career, expand your knowledge of healthcare technology, and join a team where your work has a real impact, we’d love to meet you!

Position Summary

The JR PACS/RIS/IT Support position provides front-line technical support for PMI’s users, systems, hardware, software, and healthcare technology environment. This role serves as an important first point of contact for IT-related questions and issues, troubleshooting and resolving problems when possible and escalating more complex concerns to the appropriate IT team member or vendor.

In addition to day-to-day technical support, this position assists with PACS and RIS systems, system monitoring, equipment and technology inventory, documentation, service desk requests, routine technical tasks, and IT projects.

The ideal candidate is a natural problem-solver who enjoys helping others, can stay organized while juggling multiple priorities, and is excited to continue learning and growing within IT. Because our systems directly support radiologists, staff, and patient care, strong communication, attention to detail, and a sense of urgency are just as important as technical ability.

Key Responsibilities

• Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
• Provide first-level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate IT staff or service vendors and communicating final resolutions to clients and users.
• Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for client/user requests, system backups, printing support, routing, and other duties as needed.
• Maintain the latest procedures and documentation for all platforms and devices.
• Perform intermediate technical tasks on all platforms and devices.
• Use the service desk system to track and close all client/user calls/problems reported to IT.
• Ensure all computer/equipment rooms are maintained in a clean and orderly condition. Monitor, maintain, and report system, network, and application performance issues. Identify potential threats and issues, create service tickets for tracking, and escalate as needed. Must communicate with shareholders and other IT personnel at all stages of the process.
• Participate in department driven projects as directed by department leadership.
• Maintain the confidential nature of matters pertaining to company records, policies, and customer lists.
• Perform all duties in a manner that ensures the IT Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
• Maintain property technology asset inventory.
• Exercise judgement when analyzing problems to determine if it warrants escalation

Collaboration: Work closely with the IT team, radiologists, and healthcare staff to ensure the PACS and RIS systems meet clinical performance needs.