Jr. Product Support Engineer

• Manage day to day client interactions, communicate effectively with clients to identify needs, problems, etc.
  
• Responding within agreed time limits to call-outs.
  
• Log all customer tickets and ensure resolution within defined SLA.
  
• Monitoring and maintaining of Application issues and Servers
  
• Troubleshooting the Application issues and Server issues.
  
• Testing vendor integrations, Application flow changes, calls, configurations, etc.
  
• Planning and undertaking scheduled maintenance, backup’s, upgrades.
  
• Continually seeks opportunities to increase customer satisfaction and increase client relationships.
  
• Prepare RCA documents, Change Request Documents, Network Architecture diagrams and maintain them in the central repository.
  

Requirements

• Knowledge of Linux OS, MySQL Database.
  
• Hands on experience in Linux Apache web hosting, Apache Kafka and Linux OS Services management, MySQL, Installation & Maintenance.
  
• Knowledge of Shell Scripting, Perl Scripting, PHP scripting.
  
• Ability to set up and configure server hardware and 3rd Parties Software on Linux Servers, Windows Servers.
  
• Additional advantage: Fintech, Banking Domain knowledge, Experience in application support troubleshooting of Database, MYSQL, MSSQL, Oracle, Linux server environment, VOIP, Windows Server edition will be an added advantage.
  

• Knowledge of best practices around management, control, and monitoring of server infrastructure
  
• Good at organizing, prioritizing, and multitasking
  
• Excellent communication Skill in English