Junior Application Support Analyst

Make a Difference with Interaction Disability Services

At Interaction Disability Services, we are guided by our values of Integrity, Respect, Openness, Person-Centred Practice, Accountability and Lifelong Learning.

Every day we work alongside people with disability, their families and support networks to create meaningful opportunities and positive outcomes.

We believe our people are our greatest strength. We are seeking a proactive and detail-oriented Junior Application Support Analyst to support the day-to-day operation, administration and maintenance of Interaction’s IT environment and business applications within Interaction Disability Services.

About the Opportunity

In this rewarding role you will provide day-to-day application and user support, assist with user account and access administration, troubleshoot software and application issues, maintain application and IT asset records, and coordinate with our Managed Service Provider to help ensure support requests are tracked and resolved.

This is an excellent entry-level opportunity for someone who is studying or has recently completed an IT-related qualification and is keen to build hands-on experience with real business systems in a supportive team environment.

To be successful you will:

• Have a basic understanding of IT systems, applications and user administration.
• Demonstrate strong attention to detail and organisational skills.
• Communicate clearly in writing and verbally with users and stakeholders.
• Follow established processes and work effectively in a structured environment.
• Be proactive, willing to learn and able to apply basic problem-solving skills.
• Contribute positively to a team environment while working independently on assigned tasks.
• Maintain accurate documentation, application records and user guides.
• Be reliable, accountable and committed to responsive, high-quality support.

Candidate Requirements

• Availability to work part-time, approximately 15 hours per week, across two full days or three shorter days, with flexibility to accommodate study schedules.
• Currently studying or recently completed a qualification in IT, Computer Science or a related field.
• Clear written and verbal communication skills.
• Experience with administrative or support tasks, such as office administration or help desk support, is beneficial.
• Basic understanding of IT systems, SaaS applications, user access concepts and systems administration.
• Exposure to Salesforce or a similar CRM platform, and familiarity with application support or service desk processes, is desirable.
• Basic knowledge of Microsoft or task-tracking tools is desirable.

What We Offer

• Competitive salary
• Generous not-for-profit salary packaging benefits
• Comprehensive induction and onboarding program
• Ongoing supervision and professional development
• Supportive and collaborative team culture
• Career development opportunities and pathways
• Meaningful work that makes a genuine difference in people’s lives

To Apply

Submit your resume and cover letter to Naveen, quoting reference number IT01. This is an exciting opportunity to be part of a team that values people, promotes growth and empowers individuals to live their best lives.

Successful candidates must provide and maintain the required probity checks throughout their employment, including:

• NDIS Worker Screening Check clearance
• Current National Police Check

As an Equal Employment Opportunity (EEO) employer, we encourage applications from candidates from diverse cultural and linguistic backgrounds and those with lived experience of disability. Australian citizens, permanent residents and individuals holding valid work rights in Australia are encouraged to apply.

We look forward to receiving your application and discussing how you can contribute to our team!

Live Your Values. Empower Lives. Grow Your Career.