Junior Application Support Engineer

Requirements:

• Years of Experience: 2.5 Years to 3 Years.
• Proficiency in diagnosing and resolving application-level issues efficiently.
• Familiarity with various operating systems such as Windows and Linux.
• Experience with ITSM software and ticketing systems (JIRA and Redmine).
• Awareness of IT security best practices and protocols.
• Strong verbal and written communication skills to interact with end-users and team members.
• A focus on providing excellent customer service and addressing user needs.
• Analytical and critical thinking abilities to troubleshoot issues creatively.
• Flexibility to adapt to rapidly changing technology environments.
• Collaboration skills for working with various IT teams and departments.
• Efficiently prioritize and manage multiple tasks and requests.
• Strong documentation skills to record solutions and create user-friendly guides.
• SQL, MS Excel, and strong knowledge of ITIL V4/V3
• Comfortable to work in 24/7 shift timing.