Junior Application Support Engineer

Key Responsibilities

• System Configuration:
  Configure and maintain product settings, parameters, and workflows according to client specifications and project requirements.

• Implementation Support:
  Assist in deploying solutions for client environments, ensuring that configurations are tested, documented, and aligned with functional and technical requirements.

• Database Handling:
  Perform basic data management and validation tasks, including running queries (preferably in MongoDB) to verify configuration accuracy and troubleshoot issues.

• Operational Process Management:
  Support day-to-day operational activities for client deliverables, including data imports/exports, report generation, and task monitoring.

• Agile Collaboration:
  Participate in sprint planning, daily stand-ups, and retrospective meetings using Jira and Confluence to manage tasks, updates, and documentation.

• Version Control and Deployment:
  Use Bitbucket or similar tool like GitHub/GitLab for managing configuration files, tracking code or data changes, and maintaining environment consistency across development and production.

• Documentation and Reporting:
  Maintain configuration documentation, client setup guides, and operational logs. Use Excel for data tracking, reporting, and validation summaries.

• Continuous Improvement:
  Identify areas for process improvement and collaborate with cross-functional teams to enhance efficiency and reduce configuration errors.